As a patient of ours, you will be giving us information about yourself and your condition which could be sensitive and which you may not wish to be widely known. We need to collect and record that information to help us provide you with the best care. Your information will need to be shared with the health professionals who are directly involved in your care, but some of it will also need to be seen by administrative and financial staff. Everyone working in the Specialist Medical Clinic has a legal duty to keep information about you confidential.As healthcare professionals, we take confidentiality very seriously. We have policies and procedures in place to make sure information about you is managed carefully. We have a duty to:
We must keep records about you, your health and the care we have provided to you:
If you are uncertain why a question is relevant to your healthcare, please ask a member of staff to explain this.
Some information is kept in written records and some are kept on computer records. Sometimes information is kept both ways. All computers are password controlled. All records are normally stored in secure areas when not in use.
Most information is only passed to healthcare professionals involved in your care. They will use this to:
You may be receiving care from other healthcare organisations as well as in Specialist Medical Clinic. So that we can all work together for your benefit, we may share some information about you to help this. For example, General Practitioner (GP), the staff at another specialist hospital, scans at other centres. Confidentiality is your rightInformation about you as an individual belongs to you and you can have access to your records if you request to see them. You have the right to confidentiality under the Data Protection Act 2004. All Specialist Medical Clinic employees have a confidentiality clause within their contract and have a legal duty to keep information about you confidential. Anyone who receives information from us is also under a legal obligation to keep it confidential. We will assume you are happy for staff to share information about you solely for the provision of care unless you specifically request us not to do so. How to request your clinical notes/results: Your clinical notes can ONLY BE REQUESTED BY YOURSELF and be ordered:
Two security questions will be asked to confirm your identity (Date of Birth and the first line of your address). A minimum of 24 hours is usually required to gather all your data as well as permission for the release of this information be given by your practitioner. Should a greater period be necessary, one of the Clinic Managers will contact you and inform you of this fact. After a blood test or CT/MRI scan or any other investigation, you will be offered a follow-up appointment so that you can discuss your results with the referring practitioner. Our receptionists are not authorized (or qualified) to comment on results this can only be done with the requesting practitioner at a follow-up appointment.
We only share information about you if there is a genuine need for it and it is in your interests. Whenever we can, we will remove details which identify you. As with any rules, there may be exceptions. We may have to pass on your details during a public health emergency or to the police when ordered to do so by a court. Sometimes we need to share information without your consent if by not doing so, there is a probable risk of serious harm to an individual or the rest of the community at large.
If you have any questions about your information or confidentiality, please speak to our Receptionist staff or your Clinician.
We are included in the Servicio Canario de Salud Health Services and Establishments registry under #7310.
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